PLACING ORDERS

Orders may be placed on our website by adding items to your basket and proceeding to check out. In this process you must sign in or create a new account. Orders may also be made by email to info@nafurniture.co.nz or james.jin@nafurniture.co.nz. Also can made by phone 09-2688065. Wholesale backorders may be made via email james.jin@nafurniture.co.nz.

Payment option include: credit card. and account 2 account internet banking.

 

SHIPPING POLICY

All products are able door 2 door ship New Zealand nationwide.

Delivery Cost:

Cost vary based on the shipping location and the size of the products. The shipment cost will not calculated immediately.

The Small products Eg. flower vase, painting and artware, will be charge $10 nationwide.

The Furniture products’s shipping fee will be charged after the order is placed. Because the size of furniture is large and difficult measurement.

The shipping service is provided by PBT, New Age Furniture will not charge any more fee in shipping.

Order Pick ups

If you are based in Auckland, then you can pick up orders from our showroom at 21 Spartan Road, Takanini, Auckland in our opening hours. Allow us at least 2 hours to get your order ready.

 

Returns Information

Consumers:

Under the Consumer Guarantees Act 1993, you have guaranteed legal right for goods [and services] you buy.

Goods damaged in transit.

If any goods arrive damaged, please contact us within in 25 hours of delivery. We will arrange to have the damaged item returned and either repair or replace the goods for refund the price to you.

 

Refunds and exchange

Refunds  and exchange is able in 7 days with original packages or with reasonable.